Returns & Exchanges
At Hammam Spa by Céla, we want you to be completely satisfied with your luxury skincare experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.
Initiate Your Request
Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unopened items in their original shipping box, ensuring all protective seals remain intact to qualify for a full refund.
Ship to Hammam Spa
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing